Returns & Exchanges

At frank green, we want you to love your sustainable home and lifestyle essentials, which is why we offer a 14-day return period for unused items in their original packaging. Please note that for hygiene reasons, products that have been used or personalized are not eligible for return.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition, unused, and still in its original packaging with all tags attached.

• 2.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely package your items to prevent damage during transit and attach the provided shipping label to the outside of the box.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, we will process your refund or store credit within 7-10 business days.